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Ordering Guidelines

Ordering Guidelines:

1. Orders can be placed through our website, by email, fax, post or telephone. In order to avoid communication errors we strongly recommend that orders be placed in writing via our website, email or fax. We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miscommunication. 

2. We pride ourselves on the speed of our service. Orders are processed the same day they are received. We cannot guarantee dispatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order. 

3. International orders will need to be confirmed before the order is processed, payment is charged, and dispatch is made. The order will be held until the customer advises the final confirmation. 

4. Due to the volatile nature of the essential oil market, price commitment is made on the placement of order only. We endeavor to ensure accurate pricing on both our catalogue & website. We will do our best to notify our customers of discrepancies due to changes in prices. 

5. Whilst we do not impose minimum order quantities, ordering items in bulk can result in substantial savings. 

6. If any item is short delivered and has been charged for, New Directions will be more than happy to cover the cost of freight in resending the goods as soon as possible. Please note items are not backordered and need to be re-ordered at the time they become available.

7. We offer same day Pick Ups. Please provide a few hours notice before the time of collection so that your order can be invoiced, picked, packed and ready for pick up at the time of your arrival. Pick Up hours are between 9.00am & 5.00pm

1. Orders can be placed through our website, email, or telephone. In order to avoid communication errors we strongly recommend that orders are either placed via our website or email as first preference, then you can call to confirm the order if you wish.

2. In saying this, we welcome all phone orders and phone enquiries openly so please feel free to call us when ever you wish. In the case that we cannot take your call, please be patient and leave a detailed message with your contact details as well as an email and we will return your call/email as soon as we can. sales@nakedpress.com.au

2. We take pride in the speed of our service and fulfillment of your orders. Orders are processed generally within 1-2 Business Days after having been received. Orders made after 1pm cannot be shipped the same business day. We are closed weekends.

3. International orders made via the website will have to approved and cleared by us before processing and shipping so please send us an email first.

4. All the prices within our catalogue and website are subject to change without notice. This is due to the volatile nature of the markets we operate in.

5. In the event that there is a mistake in your order, for example there is a missing item or the wrong items have been packed in our warehouse, which can happen. Please notify us immediately of the error and we will resolve it for you quickly. 

6. If there is ever a technical problem with our website and the processing of your order please contact us immediately so we can resolve it for you, and process your order offline in the mean time.